Refund & Return Policy
At Vinzory.com, we want you to love what you buy. If you’re not satisfied with your purchase, we’re here to help.
✅ Return Eligibility
You may request a return or refund if:
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The item is damaged, defective, or incorrect.
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You contact us within 7 days of receiving your order.
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The item is unused, unopened, and in its original packaging.
❌ Non-Returnable Items
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Items on sale or promotion
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Personal care or hygiene products
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Used, washed, or damaged by customer products
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Custom or made-to-order items
🔄 How to Request a Return
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Email us at mahfujhasan117@gmail.com within 7 days of receiving your order.
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Include your order number, a short description of the issue, and clear photos of the item.
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Our team will review your request and respond within 24–48 hours.
💸 Refund Process
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Once your return is approved and the item is received (if applicable), your refund will be processed to the original payment method within 5–10 business days.
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If the order was paid via Cash on Delivery, you will be refunded via bank transfer or store credit, as cash refunds are not possible.
🚚 Return Shipping
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If the return is due to our error (damaged, wrong item), we’ll cover return shipping.
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If it’s due to a change of mind, the customer is responsible for return shipping charges.
📩 Need Assistance?
For any questions regarding returns or refunds, feel free to reach out:
📧 Email: mahfujhasan117@gmail.com
We’re here to help and make your experience smooth!